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4412 Third Avenue, Brooklyn, NY 11232Monday – Friday: 7:00 am – 5:00 pmSince 1986Master Plumber · NY License no. 000000General liability and workers' compensation
1 more license
  • Master Plumber · NY License no. 000000
  • General liability and workers' compensation
No-heat line(718) 555-0103
Carrington Steam & BoilerBrooklyn, New York
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Brooklyn, New York

No heat

No heat in the building? Start here

Safety first, then the boiler, then the pipes.

Call the no-heat line

  • A gas smell or a carbon monoxide alarm

    Get everyone out of the building. Call 911 and your gas utility from outside. Do not restart the boiler. Call us after the utility says the building is clear.

  • Look at the gauge glass

    If you can see water in it, the boiler has water. If you cannot, leave the boiler off and call us. Adding cold water to a hot, dry boiler can crack it.

  • One apartment, or all of them

    One cold radiator is usually a vent or a valve. Every apartment cold points to the boiler, the burner or the fuel.

  • Check the fuel

    Gas on at the meter, or oil in the tank. A boiler cannot run on a dry tank, and a tank that ran dry may need the lines bled.

  • Then call the no-heat line

    Tell us the address, the unit and what you checked. We tell you who is coming and when.

For owners with tenants

The heat season, and what the city expects

From October 1 to May 31 the city expects heat in every apartment.

When the outside temperature is below 55°F, the inside must be at least 68°F from 6 am to 10 pm, and at least 62°F from 10 pm to 6 am. A tenant can complain to the city, and the complaint reaches you. Call us when the tenant calls you, so you have a time to give. These are the city's rules for the season; check the current figures with the city's housing agency before you quote them to a tenant.

  • Call us when a tenant calls you, not when the city does

  • Keep our note of what we found, to show the tenant or the city

  • Ask your managing agent who is on the building's contact list

Snow on the stone steps and railing of a brownstone stoop, in black and white

After hours

Who answers, and what a night call costs

  • Who answers

    A person: our dispatcher, Toni McDaniel, or the technician on call. The no-heat line does not go to a service.

  • When

    In heat season, October 1 to May 31, day and night. The rest of the year the office takes calls Monday to Saturday.

  • What it costs

    A night or weekend visit is billed at an overtime rate. We tell you the rate on the phone before we send anyone, and any repair is estimated in writing before the work.

Tenants are cold now

Call the no-heat line. In heat season a person answers, day and night.

Call the no-heat line